Terms & Conditions

TERMS AND CONDITIONS - VanessaPhoenix.com/animal-priestess


Vanessa Phoenix Productions LLC owns and operates the website VanessaPhoenix.com/animal-priestess (our “Website”).  VanessaPhoenix.com/animal-priestess (“Company”, “we,” “our,” and “us”) offers psychic animal readings, animal life-coaching programs, animal-based one-to-one transformational coaching, animal related retreats, animal communication courses, workshops, classes, seminars, animal related social groups and circles, and an online animal TV channel. 


If you use or order from our Website, you agree to our Terms of Use. The information contained on this Website, including but not limited to these Terms of Use, is subject to change without notice. Your use of the Website following any such change constitutes your agreement to follow and be bound by the rules as changed. Vanessa Phoenix Productions LLC creates and controls VanessaPhoenix.com/animal-priestess from its offices in Los Angeles, CA, USA, and if your orders are accepted, they will be accepted in California. By using this Website, you agree that California law will govern these Terms of Use and your relations with Company, without giving effect to any principles of conflicts of laws. If you do not agree, please do not use this Website. If you choose to access this Website from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.


We reserve the right to update these Terms from time to time at our discretion. We may do so for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our Terms then you shall immediately stop accessing and/or using the Website. Amended Terms will be effective as soon as they are accessible, unless the amendment is in our reasonable view significant in which case, amended Terms will be effective 30 days after they are accessible. However, any amendment to the Terms shall not apply to any Services you have already booked. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them. In particular, please read these Terms carefully before booking any services.



Use of information that we collect from you on this Website is governed by our Privacy Policy which is incorporated into these Terms of Use.



Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Site, make any purchases through the Website, watch, read, or listen to any content on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.



Prices and availability of products and services are subject to change without notice. Our goal is to provide up-to-date and accurate information to our customers, but mistakes happen and occasionally product descriptions on VanessaPhoenix.com/animal-priestess may contain typographical errors, inaccuracies, or omissions concerning product specifications, prices or availability, and product photos may sometimes depict a different product version than the one we will ship. We reserve the right to remove any of Our Content from the Website for any reason, without prior notice, and shall have no liability or responsibility to you in any manner whatsoever in such circumstances.  We reserve the right to correct and update information on our Website at any time, without notice. We also reserve the right to revoke any offer that contains an error, or for a product that is not available, at any time prior to shipment or download, including after you have submitted an order and whether or not the order has been confirmed and your credit card charged. In that event, we will reverse any applicable charges that have been made to your credit card, and if the product is or will be available will attempt to contact you concerning the mistake to receive your instructions as to whether you wish to purchase on the basis of the corrected information. If you believe a product that we ship you is not as described, you may return it to us under our Return Policy.



We provide various information, functionality, content, products, and services, hereinafter referred to as (Our Content), to users via our Website, social media, in-person, phone, text, email, download, online, TV, cable, OTT, and more.


Our Content is owned and copyrighted by us or licensed to us. All rights are reserved. You can view, print or copy Our Content for your own personal use. However, you cannot otherwise copy, edit, vary, reproduce, publish, display, distribute, share, commercially exploit, disseminate in any form whatsoever or use Our Content without our permission. If you are interested in any other usage rights in relation to Our Content, please contact us with full details of the usage rights you propose.


We or our suppliers own copyrights in all of the written, visual and oral information published on our Website (“Our Content”), the design and graphical user interface of our Website, and the software that operates the Site. We give you permission to display, download and print in hard copy pages of our Website, but only for your personal and non-commercial shopping use. No other copying of our Website or its Content is permitted without our prior consent.


When you use the Website you must comply with all applicable laws. In particular, but without limitation, you agree not to try to gain unauthorized access to the Website or any networks, servers or computer systems connected to the Website and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Website save to the extent expressly permitted by law not capable of lawful exclusion.


It is not necessary to register with us in order to use some parts of the Website. However, if membership areas are created, particular areas of this Website will only be available only if you have registered by inputting your name and your email and made payment/subscribed.



When you purchase or utilize our Website, you provide to us your personal data which we shall process in accordance with our Privacy & Cookie Policy.



Please determine the length of time you wish to reserve. One hour is most common and gives you time to make the most of your session. Fifteen minutes is best used for quick followup sessions.


Longer appointments including 90 minutes and 120 minutes are also available.



If you would like to check in with your animal companion on a regular basis, a bulk package of 2 to 6 readings is a great savings.  See booking link for pricing.



You can expect Vanessa to call you a few minutes before the start of your appointment.

International clients may connect via Skype or Zoom (voice only), or you may call in to 1-818-605-1567. (Please note that you are responsible for any international calling charges.)


In person readings are offered on a limited basis, please email or text to see about availability. 1-818-605-1567 or vanessaphx@vanessaphoenix.com. Vanessa splits her time between Las Vegas, Los Angeles, and Carmel, CA.



You DO NOT need to provide details other than your animal’s name and your primary reason for engaging in a conversation with them.


At the beginning of the call, Vanessa will provide a few details to verify we are connecting with your desired animal.


For your reading, it works best to be in a quiet environment free from distractions.


It can be helpful to have questions or topics ready that you want to ask/address with your animal companion.


Have a notepad and pen so you can take notes during your reading, or you can record your reading.


It is not uncommon for animals or passed loved ones to make an appearance, other than those requested.


Vanessa cares deeply about facilitating a true connection and conversation between you and your animal companion(s). Most readings work out, but occasionally they don't. If for some reason Vanessa is not able to provide a satisfactory reading, then a partial or full refund will be provided based on the circumstances.



All major credit cards and Paypal accounts accepted.



24 hour notice is required to cancel or reschedule an appointment.

Should you be unable to hold an appointment and you fail to provide 24 hours notice prior to the missed appointment, you will not be refunded.

If Vanessa is not able to be available at the time and date requested, every effort will be made to schedule another date and time that works well for you, or a refund will be issued.



All Event bookings are non-transferable to another person or another course, except in accordance with Condition 11 below. You may not re-sell your booking for an Event.


When you attend an Event you agree to comply with the rules and regulations of the Event venue, and you agree that we shall be entitled to refuse you entry and/or require you to leave the Event if you fail to do so.


You may not film, photograph or otherwise record the Event without getting permission..


You agree that we may film, photograph or otherwise record your attendance, including any feedback you give to us and use such recordings for any purpose relating to our business including on our Website.


For reasons outside of our control, we may need to change the venue for an Event. We shall contact you by email as soon as we are able to do so in such circumstances with details of the new venue. We shall have no liability to you if we are forced to change the venue, and/or for any failure to host an Event for reasons outside of our control except to refund to you the Fee for the Event.



Refund and cancellation policies depend on the Event. Each Event is clearly identified on the WebSite, but please contact us if you are unsure which Event you have booked.



All fees for a workshop are payable in advance. If you wish to cancel and you notify us in writing within 14 days of payment of the fee, we will refund you the amount paid (provided that the workshop has not already taken place). Otherwise no refunds are given for workshops.



Please see additional information relating to our Retreats.



We shall prepare Our Content and provide the Events with reasonable skill and care. However, you acknowledge and agree that:


Our Content, Services, and the Events, are not a substitute for trusted veterinarian care and does not offer diagnosis or treatment. We do not diagnose medical issues or offer medical advice. If you have any concerns about your animal’s health you should seek help from a veterinarian or animal health professional.


All testimonials were given freely and are deemed to be typical results but are not intended to represent or guarantee that anyone will achieve the same or similar results.


Your ability to communicate with your animal depends on a variety of factors, including your background, desire, dedication and motivation. Accordingly, we do not promise that any result or objective will be achieved, be achievable or be attained in whole, in part, or by any given date. This means that you may not see any change in your animal’s behavior or your ability to communicate with your animal following a workshop, course, consultation or mentoring.


Our Content is therefore for information purposes only. We make no representations as to the accuracy or completeness of Our Content.


You should behave carefully if any of the Events includes access to animals. You agree that the animals may be nervous within a group setting and you shall take full responsibility for your interactions with animals.


We are not liable for any loss, damage or injury you may suffer or for any loss of or damage to your property at an Event including as a result of your interaction with an animal unless, and only to the extent that it was caused by our negligence.


Our maximum liability to you whether in contract, tort or otherwise shall in no circumstances exceed the total Fees paid by you for the Event in question although nothing in these Terms shall be construed as excluding or limiting our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by California law. In addition, your statutory consumer rights are not affected.


As defined by the American Psychiatric Association, life coaching and hypnotherapy are not offered as a replacement for counseling, psychotherapy, psychoanalysis, psychiatric mental health care, substance abuse treatment, or medical treatment.  In no way should the COMPANY information, functionality, content, products, or services be interpreted as a replacement for medical or psychiatric services.  I agree to seek such advice from a licensed medical doctor, or licensed counselor, psychologist, psychotherapist, or psychiatrist.


If you breach any provision of these Terms, we may terminate or suspend your attendance and/or access to the Events.



If you establish an electronic account with us, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to the computer(s) you have used to place orders.



If you have purchased a subscription product, either monthly or yearly, your credit card will either be charged upfront for the full year subscription, or you will be charged approximately every 30 days. Your monthly recurring payment will continue until canceled. You may cancel at any time by contacting our Customer Service department.



The Company may offer an option to make a purchase utilizing an installment payment plan for certain products. Please be advised that the sum of the installment payments may exceed the product price if the entire payment had been made at the time of purchase. The additional cost of the installment payment plan is intended to cover the Company’s cost to manage the installment payment plan.


Your credit card will be charged approximately every 30 days until the product is paid for in full, or unless some other installment arrangements have been made. Payment is not complete until the final installment payment is received. Should your credit card be declined, an email will be sent offering you the opportunity to remedy the payment. Failure to correct the payment could result in losing access to the product.



Orders that you submit are protected by SSL (Secure Sockets Layer) as described in our Privacy Policy.



We accept Visa®, MasterCard®, AmericanExpress®, and Discover® card numbers in payment of orders. Our shipping charges are described at Shipping and Services.  Payment through PayPal is also accepted.



After you place an order, scheduling a reading, or making some type of purchase, we will check the information you provide to verify availability of your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given us with the order Your credit card will normally not be charged if we reject an order, but we will process a refund if a charge has been made against your card.



By placing an order destined for delivery to Canada, duties and taxes must be remitted to Canada and are the customer’s responsibility. The Company will return the purchase price directly to the customer only. Shipping & Service and Brokerage Fees are non-refundable.



If you give us your e-mail address when you order on our Website, we will send an e-mail confirmation that we have received your order. Other ways in which we may use your e-mail address and ways to opt out of receiving e-mails not related to your order are described in our Privacy Policy. When you visit VanessaPhoenix.com/animal-priestess, place an order or send us an e-mail, you are communicating with us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, whether by e-mail or posting them on this Website, satisfy any legal requirement that such communication be in writing. These Terms of Use create a binding agreement between us, without need for signature of either side.



Your opinions matter, and we encourage you to e-mail us at vanessaphx@vanessapheonix.com with suggestions for improving our services. Unless we have entered into a written contract signed by both sides concerning use of your ideas before you disclose them, you agree that we may use your voluntary submissions at our sole discretion, and have no obligation to pay you for them. The Company receives referrals of customers through hyperlinks from a large number of affiliates, who may earn commissions on resulting sales. Web sites operated by these affiliates are not owned by the Company, and we have no control over, and expressly disclaim any responsibility for the content, operation or business practices of such Affiliates or their web sites. If you arrive at VanessaPhoenix.com/animal-priestess through a link from an Affiliate, you should review that Affiliate's privacy policy to learn if and how the Affiliate will collect and use information about you.



“Vanessa Phoenix - Animal Communicator & Animal Priestess", is a service mark of Vanessa Phoenix Productions LLC., registered in the U.S. and other jurisdictions. Other trademarks that may appear in the descriptions or photos of products or services are owned by and used with permission of the product's manufacturer.



Our Website and its products and services are provided on an "As Is" and "As Available" basis, with all faults. Our products come with a 1 year unconditional satisfaction guarantee. To the maximum extent permitted by applicable law, Company disclaims all implied warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, we make no warranty, express or implied (i) as to the operation or Content of our Website, (ii) that use of our Website will be uninterrupted or error-free, (iii) as to the accuracy, reliability or currency of our Website's Content, (iv) that our Website, the Servers that host it, or e-mail we send you are free of viruses, or (v) that information we collect on our Website is immune from access by hackers and other unauthorized users. Applicable law may not allow exclusion of implied warranties, so some or all of the above disclaimers may not apply to you.



In no event, including its own negligence shall the Company be liable for any damages in excess of the price of merchandise you have ordered, that result from your use of or inability to use VanessaPhoenix.com/animal-priestess, even if resulting from your reliance on information in our Website's Content or from mistakes, omissions, service interruptions, the deletion, degradation or corruption of files or email, software errors or defects, viruses, delays in operation or transmission, communication failure, theft, destruction or unauthorized access to Company records, programs or services. Neither Company nor its suppliers shall be liable for any indirect, incidental, special or consequential damages arising from your use of our Website or the purchase of our products or services, even if any of them have been advised of the possibility of such damages.


We are not liable for any loss in excess of the Fee paid if we are unable to run any Event for reasons outside our control, or if our representative running the Event is unable to attend. We shall use all reasonable endeavors to give you as much advanced notice if we are unable to run an Event, and where we are commercially able to do so, we shall offer you an opportunity to transfer your booking to another Event.



You agree that to the maximum extent permitted by applicable law, courts sitting in Los Angeles, California will have sole and exclusive jurisdiction for any litigation that arising out of your use of this Website and products and services you order on this Website. You submit to personal jurisdiction of any such court and waive claims that that forum inconvenient. If any provision of these Terms of Use is unlawful, void or unenforceable under applicable law, you and Company submit to modification of such provision so as to make it enforceable, or if modification is not possible, to severance of the offending provision and enforcement of the remainder of this Agreement.



The Company may, in its sole discretion, terminate your account or your use of VanessaPhoenix.com/animal-priestess at any time. The Company reserves the right to change, suspend, or discontinue any or all aspects of our Website or its Content at any time without prior notice.



We may choose not to take any action against your failure to comply with these Terms. However, we are still entitled to use our rights in case of subsequent breach of these Terms.

These Terms of Use (including all hyperlinked text) state the entire agreement and understanding between you and on its subject matter, and supersede any prior statements or understandings on that subject matter.


If any provisions of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.


If you have any comments, questions, concerns or complaints regarding these Terms please contact: Vanessa Phoenix Productions LLC, at vanessaphx@vanessaphoenix.com. Contact number: 1-8186051567.

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